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Terms and Conditions

Legal age of users

In order to use our services, it is necessary to be of legal age in the user's country of residence. By entering any of our pages, the user declares that he/she is aware of the age of majority in his/her country of residence and that he/she is of legal age.

Means of payment

Enbotella.com has three means of payment: Direct bank transfer, Payment with card (VISA, Mastercard and American Express) by means of a Virtual TPV of the bank Ibercaja with a safe payment gateway and finally PayPal, also with a safe payment gateway. Cash on delivery and cheques are not accepted as payment methods.

All orders must be paid in full in advance before the products leave the Enbotella warehouse.

The payments with bank transfer will have to be effective before the order leaves Enbotella's warehouse. It will be only and exclusively when the totality of the amount of the order has been received that the order will be given to the agency of transport for its shipment. In the case that Enbotella has to realize a return on a purchase realized by means of this method of payment, the client will have to have a bank account pertaining to a country of the European Union. If it were not thus and the client did not have this account, Enbotella.com reserves the right not to return the totality of the amount of the order, but to the totality minus the commission of transference.

Prices and tariffs

All the prices of the products of enbotella.com are expressed in euros and include the VAT and the special taxes in force in Spain at the moment of the realization of the order.

In the case of orders to those territories covered by our delivery system but with a different legislation on tax system (Canary Islands, Ceuta and Melilla), the system will automatically deduct VAT at the time of choosing the territory in the summary of the purchase.

EnBotella.com reserves the right to modify or rectify the price of its products at any time. All orders placed at any given time will follow the pricing rules specified at the time of order.

Enbotella does not assume any responsibility for possible typographical or arithmetical errors that may appear in the prices indicated on its pages, but undertakes to correct them as soon as possible, to notify the error and the new amount to the clients who have placed the order and to offer them the right of cancellation as long as the delivery of the products purchased has not yet taken place. In addition, Enbotella undertakes to make the full refund of the amount within a maximum period of 7 calendar days and in the original method of payment of the order.

The price of the shipping costs includes an insurance against theft or breakage that covers the totality of the order.

Copyright, Database and Intellectual Property Rights

Enbotella is a registered trademark owned by ENBOTELLA-T, S.L.; the use or reproduction in whole or in part of the same or of the products owned by the same without the express consent of ENBOTELLA-T, S.L. is prohibited.

All the opinions visible on the web site are the exclusive property of its editors and Enbotella.com is not responsible for the reproduction of the same.

All the content of this web site (images, texts, data, dates, prices and any other material) belongs to ENBOTELLA-T, S.L. or in some cases to third parties and all intellectual property rights are reserved. However, the user is allowed to store the data solely and exclusively for his/her personal and private use.

It is allowed that other web sites quote texts that appear in enbotella.com or link to this web page as long as it is stated that any of these links belong to Enbotella.com or its associates and that they do not damage or try to damage the commercial image of Enbotella.com or any of its clients or suppliers.

Product availability

The availability of the products is marked on the product page itself. However, due to the large number of references in the warehouse, it is possible that in some cases there may be stock-outs.

EnBotella is committed to reviewing and updating its stock in order to avoid these ruptures.

EnBotella maintains close ties with all its suppliers, which makes it possible to receive goods in less than a week. For orders on products without stock, the client will have to count on the time of reception of the merchandise in the warehouses of Enbotella plus the normal time of preparation and shipment of the order (normally 24/48 hours). If the client wishes to know the approximate time to receive the merchandise without stock can write to hola@enbotella.com or contact us by telephone at 976 24 81 22 or by WhatsApp on the same number.

Enbotella reserves the right to limit the purchase of certain products to a certain number of units or bottles, as well as to demand a minimum of units of purchase.

Enbotella reserves the right to cancel an order for lack of availability regardless of the information published on the website and having received the customer confirmation by email. However, Enbotella will give the buyer the option to replace the product with another similar or superior product (maximum price variation of 5%) or to cancel the order totally or partially. In case of total or partial cancellation, Enbotella is committed to return the amount of the corresponding order in a maximum of 7 calendar days in the form of payment in which the order was made.

Enbotella is not responsible for any damage caused to the client by the lack of availability and subsequent cancellation of the order.

Cancellations

The customer has the right to cancel his order at any time as long as it has not entered the shipping phase, which will be informed in an email. Once the order has been dispatched, the customer may exercise his right to return the goods by refusing the goods to the transport agency. If the shipment would have been free by exceeding the minimum purchase amount, enbotella.com reserves the right to charge the amount that corresponds to the shipment as if there had been no gratuity in the same. In the case that the return has been the object of error or mistake on the part of Enbotella, the client will not assume any cost for this return nor for the later delivery of new merchandise according to the specifications of its order.

Withdrawal

You have the right to withdraw from the present contract within 14 calendar days without the need for justification. The withdrawal period shall expire 14 calendar days after the day on which you or a third party, other than the carrier and indicated by you, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify Enbotella.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post to ENBOTELLA-T, SL at the address castillo de capua 10, nave 1, 50197 Zaragoza, telephone on 976 24 81 22 or email to hola@enbotella.como). You may use the model withdrawal form below, although its use is not obligatory.

In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal by you, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of delivery offered by us) without undue delay and in any event without undue delay.

your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than

14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction.

In any event, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever is the earliest. You must return or hand over the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before this period has expired.

You shall bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to:

  • The supply of goods which are liable to deteriorate or expire rapidly
  • The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • The supply of alcoholic beverages whose price has been agreed at the time of conclusion of the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur's control.

Model withdrawal form

(only complete and return this form if you wish to withdraw from the contract)

For the attention of ...................................................... . I hereby inform you that I withdraw from my contract of sale for the following good ........................................ , received on ..............................

Name of consumer: ..................................................

Consumer's address: ..............................................

Signature of consumer: ..................................................

Date: ......./......./.............

Transport breakages or defects

Breakage, wear and tear or defects resulting from a shipment in packaging other than the original packaging shall result in the complete replacement of the product.

In the event of an incident during transport, the customer is entitled to a replacement shipment as soon as possible. In such eventualities, it is essential to respect the deadlines set by the transport agencies and, in the event of stock shortages, the time taken to order from the supplier.

The customer has the right to return a defective product. The defect may refer to external damage (product label or other elements) or internal damage (bottle in poor condition). For wines with external damage, the customer has to present a photograph of the label with good resolution that allows the problem to be observed and immediately contact the Customer Service Department.

For wines with internal defects, the bottle must retain at least 75% of its contents. The customer must inform the Customer Service Department, who will then reply within a maximum of 3 days, communicating the decision to collect the bottle. In the case of collection, Enbotella will send the bottle to the producer, who will analyse the contents and determine the state of the bottle. If this result is positive, Enbotella will send a replacement bottle to the client or will allow the client to cancel the order, giving a refund. In the opposite case, if the analysis is negative, Enbotella will not send the defective bottle to the client and it will be the client himself who will have to pay the shipping costs.

Enbotella will not accept any claim that has not been notified in writing.

Means of contact

Enbotella offers its users several methods of direct communication with Enbotella Customer Service, such as an online chat via WhatsApp, contact forms in the "Contact" section of the website, a phone number and an email address.

It is the responsibility of the user to create your account with real information that allows Enbotella to contact the customer in case there is any incident with an order of products or services.

Review of previous orders and invoicing

EnBotella offers its customers a personal web page called "My account" where they can access, complete and / or rectify their personal data, delivery addresses and billing. In addition, within this same page, the client will be able to check his previous orders and to obtain the invoices made as a result of those orders in PDF format. EnBotella will not issue paper invoices in commitment to the environment.

Privacy

In order to browse our website, the user must accept our privacy and cookie policies, as well as these terms and conditions to place an order.

Accuracy and up-to-dateness of content

The entire Enbotella team strives to ensure that the data and information contained in Enbotella is as close to reality as possible.

In the case of images, it is possible that these do not correspond in vintage or bottle capacity format and in the case of data, these may present some inaccuracy with the product.

In case of errors in the delivery of products purchased on your pages, only the name of the product, the type of product and the capacity of the bottle can be used as the subject of a complaint.

Unless another size is specified, the available bottles of wine and spirits have a capacity of 75cl and 70cl respectively.

In addition, for products shown without a vintage, the vintage available and shipped will be the last one produced by the supplier.

Portal security

Enbotella has all the digital certificates and appropriate security measures for the correct use of the website and all its services.

However, Enbotella is not responsible for the bad use that could be given to the web page neither that this one remains online of uninterrupted form. Likewise, Enbotella is not responsible for possible violations of security by third party modules.

Applicable law and jurisdiction

The General Conditions of use and sale here exposed are subject to the Spanish legislation and it will be the version in Spanish the only one with legal validity and the one that will prevail in case of discrepancy between the versions published in the different web sites of EnBotella.

In case of litigation on the interpretation, execution or validity of these conditions, the contracting parts will be put under the Courts and Courts of Zaragoza with express resignation of any other jurisdiction that could correspond to them, assuming the part that breaks the contract the judicial and extrajudicial expenses that are derived from the claim including the expenses of lawyers and solicitors.

Right of revision

Enbotella reserves the right to revise and modify these terms and conditions whenever it sees fit. It is for this reason that the user is encouraged to regularly and frequently review this page in order to detect any modifications that may have been made to the document.

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