Can I buy by phone?
Of course you can! If you call 976 24 81 22 our team will be happy to advise you to choose the best wine for the occasion, whether it is a dinner without children or a barbecue with friends. Our opening hours are Monday to Friday between 10:00 and 17:00.
Can someone recommend a product?
The whole team will be happy to advise you, in fact, we have our own sommelier, who will put at your disposal all his knowledge acquired over years of experience to find the wine that best suits your needs and tastes. The whole team will be happy to advise you, in fact, we have our own sommelier, who will put at your disposal all his knowledge acquired over years of experience to find the wine that best suits your needs and tastes.
Can you get a wine that you don't have on the web?
For you, whatever it takes!
We are constantly looking for the best national and international wines, or simply wines that catch our attention and that we would like to take home.
But if you know of a wine that has escaped us, we would be very grateful if you could tell us about it so that we can include it on our website and so that the rest of the enbotellados community can also enjoy it.
Are the reviews real?
Yes, everyone can leave a review on our shop. The reviews on the different products can only be done by people who have bought them, in order to guarantee an honest and real opinion.
If you have discovered a great wine on our website, the enbotellados community will be very grateful if you share it ?
Do you have a physical shop and can I visit you?
Of course, you are all welcome! We recommend, as far as possible, to come and pick up your orders so that you can meet us and save shipping costs.
We are located in Zaragoza, specifically in Calle Castillo de Capua 10, Nave 7 (50197).
Who is your carrier?
We currently work with MRW, Correos Express and UPS.
What happens if I receive a stained box?
In the event of any incident with the carrier, we stand up for you and we will do everything possible to solve it. In the case of breakage, we give you the option to choose between sending the order again or making a refund.
What happens if I have only received one package and there are no products?
We use boxes of 3 and 6 bottles, so it is possible that if you have ordered a number of bottles greater than this multiple, they have been sent in several packages.
Please contact us to resolve the issue.
What happens if a bottle comes out faulty?
If a fault is detected, it is important that you do not drink the bottle before closing it with the same cork, so that we can process the return to the winery.
Please keep the bottle, the cork and at least 90% of the contents of the bottle and contact us in the event of a faulty bottle.